Your questions answered

Welcome to our frequently asked questions section. Here you'll find answers to common queries about Auric Jewellery, our products, and our services. If you can't find what you're looking for, please don't hesitate to contact us directly.

Frequently asked questions

At Auric Jewellery, we believe in transparency and providing all the information you need to make an informed purchase. Our commitment to quality and integrity extends to ensuring you have a seamless and enjoyable shopping experience with us.

What types of jewellery does Auric offer?
Auric Jewellery offers a wide range of high-quality pieces, including rings, necklaces, earrings, bracelets, and custom-made items. We specialize in jewellery designed to celebrate life's most precious moments.

Are your products made with premium materials?
Yes, we are committed to using only premium materials in all our creations. Each piece is crafted with exceptional attention to detail to ensure lasting beauty and quality.

Do you offer custom-made jewellery?
Yes, Auric Jewellery provides custom-made pieces. Please contact us with your specific requirements, and we will work with you to create your unique design.

How can I care for my Auric jewellery?
We recommend cleaning your jewellery regularly with a soft cloth and mild soap. Avoid exposing it to harsh chemicals and store it in a dry, safe place when not in use. For specific care instructions, please refer to the product description or contact us.

What is your shipping policy?
We offer worldwide shipping from Ho Chi Minh City, Vietnam. Shipping times and costs vary depending on your location. Please see our dedicated shipping policy page for more detailed information.

What is your return policy?
Auric Jewellery accepts returns within [[number]] days of purchase, provided the item is unworn and in its original condition. Custom-made pieces are generally non-refundable. Please refer to our full return policy for more details.

How can I contact customer service?
You can reach our customer service team by email at [[email]] or by phone at [[phonenumber]]. We are available [[days of the week]] from [[start time]] to [[end time]].

Do you have a physical store?
Auric Jewellery operates exclusively as an online shop, allowing us to offer our exquisite pieces to customers globally. You can browse our full collection on our website, [[website]].

Have a question we haven't answered?

If you still have questions or need further assistance, our dedicated team is here to help. Reach out to us, and we'll be happy to provide the information you need.